Customer Experience Co-Op - Summer

About Carrier:

Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About this Role:

We are seeking a highly motivated and tech-savvy Co-Op to join our Customer Experience team. This role will support our efforts to accelerate digital and process transformation initiatives that enhance customer satisfaction and operational efficiency. The ideal candidate is a Computer Science major with strong project management capabilities, excellent communication skills, and a passion for Generative AI (GenAI) technologies.

Key Responsibilities

Collaborate with cross-functional teams to identify and implement digital solutions that improve customer experience.

Support process mapping, documentation, and optimization efforts across customer touchpoints.

Assist in the development and deployment of GenAI-powered tools and prototypes.

Analyze customer feedback and operational data to identify trends and opportunities for improvement.

Help manage project timelines, deliverables, and communication across teams.

Basic Qualifications:

Must be currently pursuing a Bachelor’s degree in Computer Science.

Must have an overall GPA of 3.0 or higher.

Must be eligible to work in the US without sponsorship.

Preferred Qualifications:

Strong interest in customer experience, digital transformation, and emerging technologies.

Familiarity with GenAI concepts and tools

Excellent organizational and project management skills.

Strong written and verbal communication abilities.

Ability to work independently and collaboratively in a fast-paced environment